Direct Marketing Solutions was started in 2008, built on a culture of creativity and innovation. In our hearts is a commitment to be a leader in our industry with world-class products and trustworthy services. We love what we do. This passion is what enables us to take ownership of our clients’ projects and deliver the highest-quality products and services possible. We always try to find the best solution for our clients. For us, there is no greater satisfaction than delivering a finished product that helps a client reach their goals and objectives.
Customer service is our number one priority. We pride ourselves on the service we give to each one of our clients every day. This is the core to our business and the key to our success. Every client will deal with their account manager who will focus on their business to be proactive in giving recommendations to lower postage costs, target appropriate prospects and make sure their every need is met. We are part of your team which makes your concerns our concerns.
Groups we belong to:
Our Advantages
 Advantage 1 – Communication Direct Marketing Solutions understands that successful marketing projects depend on clear communication between the client and ourselves. Maintaining open, regular and accurate channels of communication with all our clients is vital to ensuring the smooth flow of instructions from customer to the production floor. A strong, face-to-face client relationship helps both the client and DMS create exactly the right solution. |  Advantage 2- Project Management A project begins by shaping the project ideology to ensure a common vision of the project between the customer and our company. DMS understands the relationships between marketing, people and business processes to reach them. With our rich experience in various industries, we are able to optimize your project in regards to cost, scheduling, and quality. |  Advantage 3 – Quality Quality is the responsibility of every DMS employee. To ensure a high quality of our services, our dedicated team actively participates in all stages of your project in order to ensure the consistency of all the processes involved. We carefully check the job quality at each stage to ensure your marketing piece is ready to be delivered to you or your client…Perfect, every time! |
Delivering Results – One Piece At A Time
Work Team
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| Diane Martin Owner | Samantha Brownlee Data Specialist | Cristina Komara Customer Service | Jemille Coleman Production |
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| Susan Marn Production | Daniel Karban Data Specialist |
Offering ideas that raise your business above the expected!
Mission, Strengths, Vision & Value
Our Mission is You
Our mission is to consistently deliver the finest quality service with exceptional value on time and to meet or exceed our customer’s expectations to enhance their business success. At Direct Marketing Solutions, customer service is our number one priority. We pride ourselves on the service we give to each one of our clients every day.
You Give Us Strength
Our strengths include our flexibility to meet daily changes and challenges, our attention to detail, and our reaction to your needs and problems. Our partners include but are not limited to non-profit organizations, medical, automotive, advertising, real estate and financial institutions.
Our Vision is Your Vision
The core to our business and the key to our success is we focus on our customer’s business by being proactive in giving recommendations to lower postage costs, target appropriate prospects and make sure their every need is met. We are part of your team which makes your concerns our concerns.
We Give You Value
Direct Marketing Solutions always strives to find the most efficient, cost-effective way to deliver your mailing piece. We have the knowledge base to save you time and money. With postage becoming more and more complex, our existing customers benefit hugely from our expertise. Let us show you how to save even more on your mail
Community Involvement
Western Lake County Chamber of Commerce – Since 2013, Direct Marketing Solutions has been a member of the Western Lake County Chamber of Commerce. Diane served as chair for the Chamber in 2020 and 2021. Diane was on the golf committee for two years helping to organize and work the events to raise money for the Chamber. Direct Marketing Solutions has also donated the printing of the golf program for the past few years. In addition to the golf program, we also print the Turkey Bowl program every year. We’re also involved in the 24 and 24 race each year.
Hunger Network of Greater Cleveland – Diane Martin was on the walk committee for two years helping to coordinate the entertainment during the walk.
Susan G Komen – Diane was on the walk committee helping to recruit more walkers and sponsors.